Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meena.nzcraft@gmail.com. Please note that returns will need to be sent to the following address at customers expense: [1252 Arnold Valley Road, West Coast, Arnold Valley 7872, New Zealand]

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meena.nzcraft@gmail.com.

Please note that with our handmade items there may be some small variations in color from the hand painting process, appearance according to your screen, or variations in wood texture. If you wish to return or replace products please kindly get in touch via our webpage. Items need to be returned within 7 working days once received, shipping at customers expense.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meena.nzcraft@gmail.com.